You may decide that you wish to return an order. Perhaps you do not like the product; or maybe there is another reason you wish to return it. Whatever the reason, you have the right to cancel your order up to 14 days after receipt without giving a reason.
After cancellation, you have another 14 days to return your product. You will then be credited the full order amount including shipping costs. You only have to take care of the costs associated with returning the order from your home to the webshop. These costs are approximately 7.25 per package, but you should consult the carrier website first for the exact rates. If you make use of your right of withdrawal, the product must be returned to the company complete with all the accessories it was supplied with and – if reasonably possible – in its original condition and packaging. To exercise this right, please contact us via the return form. We will then refund the order amount within 14 days of registration of your return, provided the product has been returned in good order.
If the product or packaging is damaged more than would be expected to simply try out the product, we have the right to pass on the depreciation costs to you. So please make sure you treat the product with care and make sure it is packaged properly and is upright when returning. PU FOAM and canned cleaners are considered to be hazardous goods, and are covered by UN1950.
If you still want to return something, you can register your return below: